Privacy Policy

Effective Date: October 26, 2023

Welcome to elate.pro. We, the team at elate.pro ("we," "us," "our," or "elate.pro"), are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elate.pro and use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect several types of information from and about users of our services, including information:

1.1 Information You Provide Directly

• Account and Profile Information: When you register for an account, we collect your name, email address, password, and any other details you choose to provide.
• Payment Information: If you purchase a subscription or service, our third-party payment processors collect your payment card details and billing address. We do not store full payment card numbers on our servers.
• Communications: When you contact us via email or our support channels, we collect your email address, the content of your message, and any attachments.
• User Content: Information, data, text, and other materials you input, upload, or store while using our services.

1.2 Information Collected Automatically

• Log and Usage Data: We automatically collect information about your interaction with our services, including your IP address, browser type, operating system, pages viewed, links clicked, the referring URL, and timestamps.
• Device Information: Information about the device you use to access our services, including device type, unique device identifiers, and mobile network information.
• Location Information: We may derive approximate location (e.g., city, country) from your IP address.

1.3 Information from Third Parties

We may receive information about you from third-party services, such as analytics providers (like Google Analytics) or social media platforms, if you connect your account or interact with our services through them.

2. Use of Information

We use the information we collect for various business purposes, including:

• To Provide and Maintain Our Services: To create and manage your account, process transactions, provide customer support, and deliver the functionalities of our platform.
• To Improve and Personalize: To understand how our services are used, diagnose technical issues, and develop new features, products, and services. We may use your information to personalize your experience.
• To Communicate with You: To send you administrative messages (e.g., account verification, changes to our terms), respond to your inquiries, and send you service-related announcements. With your consent, we may also send you promotional communications.
• For Security and Fraud Prevention: To monitor and protect the security of our services, investigate suspicious activity, and prevent fraud and abuse.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. Data Protection and Security

We implement appropriate technical and organizational measures designed to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

• Encryption: We use encryption (such as SSL/TLS) to protect data in transit between your device and our servers.
• Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
• Third-Party Service Providers: We engage reputable third-party vendors to host, manage, and process data. These vendors are contractually bound to protect your information and use it only for the purposes we specify.

4. Cookies and Similar Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information.

• What Are Cookies: Cookies are small data files placed on your device. They help us improve our site and your experience, remember your preferences, and understand usage patterns.
• Types of Cookies We Use:
  • Essential Cookies: Necessary for the website to function and cannot be switched off.
  • Performance/Analytics Cookies: Allow us to count visits and traffic sources to measure and improve performance.
  • Functionality Cookies: Enable enhanced functionality and personalization.
• Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you choose to disable cookies, some parts of our service may not function properly.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access and Portability: The right to request access to and a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information under certain circumstances.
• Restriction and Objection: The right to request restriction of processing or to object to our processing of your personal information.
• Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time.
• Opt-Out of Marketing: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances: